Support

What support covers

• License resend and activation help.
• Replacement requests for legitimate machine changes.
• Installer, packaging, and reproducible product issues.
• Refund review requests and purchase corrections.

What support does not guarantee

Support does not guarantee matter-specific consulting, custom workflow design, document-by-document validation, or a fixed enterprise SLA.

License resend and activation

For the fastest review, contact support from the purchase email and include the FileTally version plus a short description of the issue. That keeps activation and replacement requests auditable.

New computers and plan changes

Your license works on all the computers you own or control. To add a new or replacement computer, install FileTally and activate it with the same license. For a plan change, contact support from the purchase email.

Refund handling

Refunds are reviewed manually. When a refund is approved, the associated entitlement may be revoked, replaced, or otherwise adjusted so the license state matches the commercial outcome.

Support contact: .