What support covers
- License resend and activation help.
- Replacement requests for legitimate machine changes.
- Installer, packaging, and reproducible product issues.
- Refund review requests and purchase corrections.
Support
Support is human, documented, and focused on licensing and reproducible issues.
FileTally support is structured for a paid utility. The policy explains what support covers, what it does not promise, and how license resend, activation, replacement, and refund reviews work.
What support does not guarantee
Support does not guarantee matter-specific consulting, custom workflow design, document-by-document validation, or a fixed enterprise SLA.
License resend and activation
For the fastest review, contact support from the purchase email and include the FileTally version plus a short description of the issue. That keeps activation, renewal, and replacement requests auditable.
Upgrades and machine changes
If you need another seat, a plan change, or a machine replacement, contact support before reusing the same license on a different workstation. We handle those requests manually so the entitlement record stays accurate.
Refund handling
Refunds are reviewed manually. When a refund is approved, the associated entitlement may be revoked, replaced, or otherwise adjusted so the license state matches the commercial outcome.